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RE:ORDER

Processes and organisation

We measure how long a process takes and what it costs, remove waste and check that the improvement lasts. We also review grant-funded projects before the funding body does.

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Challenges we work on

A grant-funded project is approaching settlement or inspection, and expenditure and documentation need checking before there is a risk of financial correction. A process takes too long and costs too much, but nobody knows exactly where the waste occurs. Before automation or AI implementation, the process needs to be measured as it is.

01

Scope of services

  • External audit of grant-funded projects

    Eligibility of expenditure, procurement and settlement documentation, compliance with the funding agreement, achievement of indicators.

    • Eligible expenditure
    • Procurement
    • Indicators

    Outcome: A report with the amount of expenditure verified, irregularities found and an assessment of the risk of financial correction.

  • Process mapping and improvement

    Value Stream Mapping, BPMN 2.0 notation, work sampling, measurement of cycle time and waste, workshops with process owners.

    • VSM
    • BPMN 2.0
    • Cycle time

    Outcome: Current and target state maps, improvements in place, and measured differences in cycle time and workload.

  • Project management and PMO

    Project management standards, portfolio, schedules, budgets, reporting, governance.

    • PMO
    • Project portfolio
    • Reporting

    Outcome: Working rules and reporting on progress, budget and risk.

  • Institutional development strategy

    Diagnosis, research into the environment and audiences, goals and priorities.

    • Diagnosis
    • Audience research
    • Priorities

    Outcome: A strategy with an implementation plan and measures of delivery.

We also run workshops and training designed around a specific problem, for example process management and BPMN for public administration.

02

Measurable result

We measure process cycle time and workload before and after the change, the number and status of improvements implemented, the amount of expenditure verified and the number of irregularities found. We measure the baseline before the change, so there is something to compare against.

03

Selected work

  • 27 municipal, city, county and other public offices: development strategies and programmes, management control audits, including against ISO 37001 and ISO 31000, and legal and organisational audits of public offices.
  • 15 cultural institutions, including museums, theatres, art centres, cultural centres and libraries: process management, diagnostic and strategic audits, development strategies and data protection.
  • External audits of grant-funded projects and municipal companies, and market economy investor tests.
  • Process automation in public administration and software for handling processes such as heating network connection requests.
  • 15 advisory and transformation projects: organisational audits, VSM process mapping and Development Centres (2024–2026).

04

Contact

Describe your situation. Within two working days we will tell you where to start, what scope of work we suggest and how long it will take.

Let's talkMeet the team

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